Refund policy
Returns & Exchange Policy
Thank you for shopping with us. We take pride in the quality of our garments and want you to love your purchase. Please read our policy carefully before placing your order.
Exchanges Only
We do not offer refunds. If you are not completely satisfied with your full-priced item, you may return it for an exchange or store credit within 14 days of receiving your order.
To be eligible for an exchange:
Items must be returned in their original condition, unworn, unwashed, unaltered, and with all original tags attached.
Exchanges are subject to stock availability.
Store credit is valid for 6 months from the date of issue.
To arrange an exchange, please contact our customer service team at hello@vieami.co.uk with your order number and details of the item you wish to exchange.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Final Sale Items
All sale and discounted items are final sale. No returns, exchanges, or store credits will be accepted on these items.